Browse
Shopping Cart

FAQs

HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time by entering your order information on the USPS tracking page (https://www.usps.com/).

NOTE: Delivery can be impacted by conditions beyond the control of Passion Gallery including holidays and customs processing delays. Extended delivery times are not a cause for order cancellation.


HOW LONG DOES IT TAKE TO RECEIVE MY MERCHANDISE?

All our products are custom made and shipped from various locations. Orders will be processed and shipped within 5-7 days. It will usually take 1-2 weeks from the date of shipping for your order to arrive worldwide. Total delivery time averages 2-3 weeks from date of purchase. Also, please take into consideration and allow up to 3-5 weeks in the event of flight delay, bad weather, or high demand.

Below are expected delivery times based on your location.

US Shipping Time Estimates
15-30 Days

International Shipping Time Estimates
25-45 Days (For some countries even longer)

Please note: As per our terms and conditions of business, from time to time shipping delays may and can occur, due to reasons beyond our control. If shipping is delayed we will do everything possible to ensure a speedy delivery. If you are working to any deadlines, the responsibility of ordering in time is placed solely on you, and that Passion Gallery is not liable for any missed deadlines or lost business because of shipping delays.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Passion Gallery successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.


WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

We ship your orders from various international warehouses (US, Canada, Malaysia, China, and Singapore). Our stock is spread out over multiple fulfillment centers in order for efficiency. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way. Therefore, the partial shipment could be applied to customers’ order.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

DO YOU SHIP TO P.O. BOXES?

Unfortunately, we can't ship to P.O. boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.

HOW CAN I MODIFY MY ORDER?

Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@passion-gallery.com within 24 hours after placing your order.

DO YOU TAKE WHOLESALE ORDERS?

Yes. Especially if you're an on-campus organization, we want to work with you! E-mail support@passion-gallery.com

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check and confirmed that the address given is wrong kindly notify us via email at support@passion-gallery.com. Correction on shipping address can only be made within 24 hours after the order is placed. No refund will be given after the 24 hours  of incorrect submission.

If you have any questions that we haven't addressed here, please shoot us an email over at support@passion-gallery.com and we'll get back to you as soon as we can. Thanks for stopping by and supporting our small, but growing business!